Terms & Conditions
Welcome to CrittersCrew3D. These Terms & Conditions outline the policies that govern the use of our website and the purchase of our products. By using this website or placing an order, you agree to these Terms & Conditions.
Ordering & payment
We accept various payment methods, including credit and debit cards. Payment is required before production begins for all orders. Most of our products are made-to-order or customized. After an order is placed, you will receive an order confirmation, and production will commence. Processing times vary depending on the item and our current order volume.
Custom orders require your approval of names, colors, logos, and design details before production starts. Once production has begun, changes may not be possible. You will receive tracking information when available after your order ships. Shipping times may vary based on your location and carrier performance.
Returns & Exchanges
If you are not satisfied with your order, please contact CrittersCrew3D within 14 days of delivery. Include your order number, a description of the issue, and photos if the item arrived damaged or defective.
For non-custom items, returns may be accepted if the item is unused and returned in its original condition. Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Because custom and personalized items are made specifically for each customer, they are generally not eligible for return, exchange, or refund unless the item arrives damaged, defective, or differs significantly from the approved design.
If an item arrives damaged during shipping, customers should contact us within 7 days of delivery and provide photos of both the item and the packaging. We will review the issue and, when appropriate, offer a replacement, repair, store credit, or refund. Our goal is to make every order right and ensure every customer has a positive experience.
Custom Order Policies
Custom and personalized orders are created specifically for each customer and may require additional communication, design work, and approval before production begins. Customers are responsible for reviewing and approving all design details, including names, text, colors, sizes, logos, and any other customization requests. Once final approval is given and production has started, changes or cancellations may not be possible.
Design mockups, digital previews, or sample photos are provided for approval purposes only. Final products may have slight variations in color, finish, texture, or appearance due to the nature of 3D printing and handmade production. Custom orders may be canceled for a full refund before design work or production has begun. Once significant design work has been completed or production has started, refunds may be reduced or unavailable depending on the stage of the project.
Customers using logos, trademarks, images, or other protected content confirm they have the necessary rights and permissions for us to use them in their custom order.
Additional Policies